Shipping policy

Shipping Policy – Relivura

At Relivura, we are committed to preparing and shipping your order as quickly as possible. Below, we explain the timeframes, conditions, and shipping procedures for all destinations.

🕐 Processing and Delivery Times

📦 Order processing time: up to 4 business days from payment confirmation.

✈️ Estimated shipping time: up to 10 business days once the order has been shipped.

⏳ Total estimated delivery time: up to 14 business days maximum from the date of purchase.

Delivery times may vary slightly depending on the destination and the performance of courier companies during holidays or exceptional circumstances.

🌍 International Shipping

We ship worldwide.
Shipping costs are calculated automatically at checkout based on the selected destination.

🚨 Delivery Delays

Relivura is not responsible for delays caused by external factors such as:

  • Customs delays

  • Local holidays

  • Transport strikes

  • Weather conditions or force majeure

However, we will assist you at all times in tracking your order and resolving any issues.

If more than 15 business days have passed since your order was shipped and you have not yet received it, please contact us.

💌 Shipping Confirmation and Tracking

Once your order has been shipped, you will receive an email confirmation with the tracking number, if available.

📦 Incorrect Address or Unclaimed Package

Please ensure that the shipping address provided is correct and complete.
If a package is returned due to:

  • Incorrect or incomplete address

  • Failed delivery

  • Unclaimed package at the postal office

You may choose to have it resent (with an additional cost) or request a partial refund (original shipping costs are non-refundable).

📬 Questions About Your Shipment?

We’re here to help.
If you have any questions or issues with your order, please email us at lurevucontacto@gmail.com and we’ll get back to you as soon as possible.