Refund policy

🛡️ Return & Refund Policy

At Relivura, we want you to be completely satisfied with your purchase. If not, we offer a 15-day return policy from the date of receipt, provided the conditions below are met.

This policy applies to orders shipped to any country.

✅ What conditions must the product meet to be returned?

  • The item must be in its original condition, unused, and in its original packaging.

  • You must keep the proof of purchase (order confirmation email or invoice).

  • The return must be requested within 15 days of receiving the order.

✉️ How do I request a return?

  • Email lurevucontacto@gmail.com with your order number and the reason for the return.

  • If the return is approved, we’ll send you instructions for shipping and, if applicable, a return label.

  • Products returned without prior notification will not be accepted.

⚠️ Damaged items or incorrect orders
If your order arrives damaged or incorrect, contact us immediately at lurevucontacto@gmail.com, attaching photos of the product and the packaging so we can provide a solution.

🚫 Items that cannot be returned
We do not accept returns of:

  • Personalized or custom-made products (e.g., items with photos, ultrasound prints, pet or couple portraits).

  • Personal hygiene items, perishable goods, or products that cannot be returned due to their nature.

  • Gift cards.

  • Promotional or clearance items.

⚠️ Note for European Union customers:
The 14-day right of withdrawal does not apply to personalized products, pursuant to Article 103(c) of Directive 2011/83/EU.

🔁 Exchanges
To exchange an item, you must first request a return (if applicable) and then place a new order.

💳 Refunds
Once we receive and inspect your return, we will notify you by email whether the refund has been approved. If approved:

  • We will issue the refund to the original payment method within up to 10 business days.

  • The time it takes to appear will depend on your bank or financial institution.

  • If more than 15 business days have passed since our approval and you still haven’t received the refund, contact us at lurevucontacto@gmail.com.